The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home, and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.
We continue to implement preventive measures at all Live Nation Venues in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:
Extra hand sanitizer dispensers at all bathroom areas, concessions stands, lobbies, offices and backstage
Additional signage and messaging in restrooms, backstage and offices to help reinforce basic health and hygiene practices
Eliminating hand pump condiment dispensers, providing individual packages instead
Granting fans ability to bring disposable wipes and hand sanitizers into all venues
Janitorial staff equipped with additional USDA and Food Code Compliant disinfectants and wipes for immediate cleaning response
Increased frequency of cleaning routines and disinfection of high touch areas
For updates and information about COVID-19, please visit the CDC’s website. We recognize this is a very fluid situation, and will work to update our ticket purchasers with new information as it becomes available to us.
How do I buy tickets to upcoming shows?
There are a few ways to purchase tickets for concerts and events at 20 Monroe Live. Our verified ticketing outlets are Ticketmaster, Live Nation, Groupon, and of course the venue box office located at 11 Ottawa Ave. NW.
We do not work with any third party/ticket resale sites and cannot guarantee any tickets sold via those websites.
Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.
If you have a question about a certain ticketing site/outlet, feel free to email us at 20MonroeLiveInfo@LiveNation.com.
What are your box office hours?
Please note that if you have WILL CALL tickets or are on a guest list, your tickets will only be available for pickup on the day of show, 2 hours prior to the scheduled door time.
BOX OFFICE HOURS:
Box office closed until further notice.
Call 616-482-2027 to speak to a representative Monday through Friday: 10am-6pm.
When do doors open for the show I'm attending?
Generally, doors open ONE HOUR prior to show time. The door & show times for specific shows are listed on the "Event Details" page for each show. Go to our Home page to access this information.
I have will-call/guest list tickets. When can I pick them up?
Will-call/guest list tickets will be available for pick up ONLY on the day of the show, starting 2 hours prior to doors.
I need accessible seating. How do I get accessible tickets?
If you need accessible seating at any of our events, we highly encourage you to secure that in advance because space can fill up quickly!
The best way to secure accessible seating is by purchasing an ADA seat online at www.20monroelive.com or over the phone (800-745-3000). Look for the ADA icon on the ticket purchase screen. Up to one companion seat is allowed.
If you’ve already purchased non-ADA tickets, you can inquire about ADA accommodations by:
We don’t recommend waiting until the show day, but you can also speak with a staff member about ADA seating when you arrive and they will accommodate to the best of their ability if space is still available.
Do you have re-entry?
We have a strict NO RE-ENTRY policy.
Do you have a coat check?
Yes, coat check is available for most shows.
How do I get a media or photo pass to cover a show?
All passes must be approved by the band/artist's publicist or management. Contact information can usually be found on the artist's website, facebook page, etc.
I want to book a show / I want my artist to play at 20 Monroe Live. Who can I contact?
You can submit everything directly to our talent team here and they will reach out if/when interested: Click Here.
Do you have a VIP Program / Premium Seating?
If you are looking to take your concert experience to the next level we have a variety of VIP options for you to enjoy the show! Special seating locations, access to our VIP Lounge and Bar and venue perks are just a few of the benefits available. Want to learn more, contact Mariah Bouwkamp at MariahBouwkamp@livenation.com or call 616-482-2029 call and we’ll get right back to you.
How can I rent 20 Monroe Live for a private party?
With a very flexible space and next to The B.O.B., the possibilities are endless for events large and small. Our venue can cater to groups up to 2600 and beyond for special events and will host everything from fundraisers to corporate outings to weddings and receptions. Take your event to the next level and contact email@example.com for more information and to start the planning!
What items aren't allowed inside the venue?
Click here to view Customer Safety information and restricted items.
Where can I park?
Unfortunately 20 Monroe Live does not have dedicated parking, but we are right downtown with plenty of city garages, meters and lots close by.