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FAQ

How do I buy tickets to upcoming shows?
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There are a few ways to purchase tickets for concerts and events at 20 Monroe Live.  Tickets for shows on sale are available via our website, ticketmaster.com, livenation.com, and in person at our box office located at 11 Ottawa Ave. NW.

We do not work with any third party/ticket resale sites and cannot guarantee any tickets sold via those websites.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.


What are your box office hours?
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Please note that if you have WILL CALL tickets or are on a guest list, your tickets will only be available for pickup on the day of show, 2 hours prior to the scheduled door time.

BOX OFFICE HOURS:

Monday through Thursday: 12pm-6pm

Friday: 10am-6pm

Weekends, event days only: Box office opens 2 hours prior to doors. (closed on non-show days)



When do doors open for the show I'm attending?
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Generally, doors open ONE HOUR prior to show time. The door & show times for specific shows are listed on the "Event Details" page for each show. Go to our Home page to access this information.

I have will-call/guest list tickets. When can I pick them up?
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Will-call/guest list tickets will be available for pick up ONLY on the day of the show, starting 2 hours prior to doors.

Do you have re-entry?
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We have a strict NO RE-ENTRY policy.

I need accessible seating. How do I get accessible tickets?
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If you need accessible seating at any of our events, we highly encourage you to secure that in advance because space can fill up quickly!

The best way to secure accessible seating is by purchasing an ADA seat online at www.20monroelive.com or over the phone (800-745-3000). Look for the ADA icon on the ticket purchase screen. Up to one companion seat is allowed.

If you’ve already purchased non-ADA tickets, you can inquire about ADA accommodations by:

- Calling our box office 1-844-678-5483

- Emailing us 20MonroeLiveInfo@LiveNation.com

We don’t recommend waiting until the show day, but you can also speak with a staff member about ADA seating when you arrive and they will accommodate to the best of their ability if space is still available.

Do you have a coat check?
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Yes, coat check is available for most shows.

How do I get a media or photo pass to cover a show?
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All passes must be approved by the band/artist's publicist or management. Contact information can usually be found on the artist's website, facebook page, etc.

How do I get in touch with 20 Monroe Live?
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For all general inquiries please email 20monroeliveinfo@livenation.com and we will be in touch soon.

I'm looking for a donation for a fundraiser. Who can I contact about that?
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You may email 20MonroeLiveInfo@LiveNation.com and we will get back to you soon.

I'm interested in working at 20 Monroe Live. How do I apply?
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All open Live Nation positions are listed on livenationcareers.com. If you are interested in bartending, serving, or hosting please email employment@dlseventsllc.com

 

Is there an age requirement to attend concerts?
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Every show is different so make sure to check out the age restrictions on the event details page for the particular event you are interested in attending.  

What kind of food will you serve?
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Whether you come early or stick around for a late night snack,  we'll be serving a variety of different tastes, from smoked favorites to items that are easy to eat on the go. Combined with our craft beer and specialty drink selections, we've got you covered for a great night out of music, food and fun.  

Do you have a VIP Program / Premium Seating?
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If you are looking to take your concert experience to the next level we have a variety of VIP options for you to enjoy the show!  Special seating locations, access to our VIP Lounge and Bar and venue perks are just a few of the benefits available.  Want to learn more, contact Mariah Bouwkamp at MariahBouwkamp@livenation.com or call 616-482-2029 call and we’ll get right back to you.

How can I rent 20 Monroe Live for a private party?
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With a very flexible space and next to The B.O.B., the possibilities are endless for events large and small. Our venue can cater to groups up to 2600 and beyond for special events and will host everything from fundraisers to corporate outings to weddings and receptions. Take your event to the next level and contact events20monroelive@livenation.com for more information and to start the planning!

I heard there is going to be a Beer Garden?
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You heard right! Opening soon directly next to the venue and THE B.O.B. will be another new venue - a brand new, four-season beer garden.  Destined to be a great spot to hang out for craft beers and delicious food with friends

Where can I park?
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Unfortunately 20 Monroe Live does not have dedicated parking, but we are right downtown with plenty of city garages, meters and lots close by.

Click here for the Downtown Visitor Mobility and Parking Guide.

What items aren't allowed inside the venue?
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Click here to view Customer Safety

Do you have an email newsletter?
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Yes! SIGN UP here and we'll stay in touch with the latest updates and news!

I left something behind. Do you have a lost & found?
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Yes, please contact our box office for more information.

Hours:

Monday through Thursday: 12pm-6pm

Friday: 10am-6pm

Weekends, event days only: Box office opens 2 hours prior to doors. (closed on non-show weekend days)

1-844-678-5483

I want to book a show / I want my artist to play at 20 Monroe Live. Who can I contact?
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Please submit your info to our talent buyers via form. Click Here.

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